In charge of user support, custom reporting, queries and end user training for internal CRM and ERP applications and maintaining and updating web based Sales Portals. Experience with SalesLogix, Syspro, MAS 500, Crystal Reports, SQL Server, Cold Fusion, and Adobe Captivate.

Neo3, LLC.

Applications Consultant, January 2013 to October 2013

Responsibilities included implementation, administration, consulting and support of CRM and ERP applications.  Duties included gathering customer requirements, data imports, customizing software according to business requirements, configuring user access, preparing and delivering end user training, and supporting end user requests for new searches, reports, KPI’s, and dashboards. Technologies used: NetSuite, Crystal Reports, SQL Server, Web Services, and Visual Basic for Applications (Excel Macros).

Hewlett-Packard (formerly EDS)

System Analyst, December 1998 to January 2013

Responsibilities included designing, developing, testing, debugging, supporting and implementing large manufacturing web-based applications and other interfaces. Experience included gathering business requirements from end users, writing and interpreting technical design specifications, creating and maintaining system and project documentation, end user training, quality assurance and project management. Extensive use of Oracle PL/SQL to recommend table and view changes to DBA, writing stored procedures, functions, packages and triggers.  Wrote test scripts for database and applications, troubleshoot client issues and provided solutions, and recommended and implemented enhancements.  Technologies used: Visual Basic 6.0, Visual Studio 2010, VB.NET, ASP, HTML, CSS, Oracle forms 8i, and 9g, PL/SQL Stored Procedures against Oracle 8i, 9g, and 10g databases, TOAD, Unix, Perl scripting, Windows Server 2008 administration and IIS.

Tech-Xpress Enterprises, Inc.

Project Coordinator, March 1997 to December 1998

Accountable for software testing of computer telephony applications, assisting software engineer with user interface design and functionality of software, developing database driven applications, developing and maintaining web sites, creating and editing help files and user manuals, writing Excel macros using VBA, computer training, and consulting.  Experience with Visual Basic 5.0, Crystal Reports 6.0, C, Access, and HTML.